Marc Lunau from HOUSES4RENT has been responsible for managing our house in Observatory since October 2009. We mainly hired him for finding a tenant and letting the property during times we are overseas. But Marc did far more. We are very happy that we have found him to manage our property.
After we left South Africa in 2005 a former friend of ours was looking after the house and rented it out. Unfortunately, things did not go well. Before we decided to hand over management to a professional, management of the property from overseas became more and more of a nightmare for us. Once the house was vacated by the former tenant we had to deal with huge rent arrears, unpaid city council invoices, and damaged property. The house was in such a bad condition that it required major renovations.
We contacted Marc when the former tenant was still in the house but refused to pay any rent. Marc accompanied us in the process of dealing with the tenant. He gave us advice, made pictures of the property, and voiced our interests to the tenants. Finally, we were enforced to employ a lawyer, but we had the peace of mind that everything possible was done to avoid the escalation. After the house was finally vacant Mr Lunau took over the responsibility of the property renovation. Before acting he always questioned us in detail to agree on the course of action and to consider special requests. Whenever possible we received at least two quotes from different companies. Prior to final payment, we received photos of all work done. Now we are happy that our property rented out again and we are certain that it is in good hands.
It is for us of great advantage that Marc makes use of modern means of communication like email, skype, and fax. He responds swiftly and with great care and represents our interests foresightedly and conscientiously. Thus we warmly recommend the outstanding property services of HOUSES4RENT.
